Terms and Conditions

Membership Terms

These Terms of Service (“Terms and Conditions,” “Agreement,” “Terms,”) cover use and access to Camplink collection of networking equipment, applications, products, accessories, services, and websites (“Products and Services” or “Equipment”). This is a contract between you (“User,” “Member,” “You,”) and Camplink, LLC, having its registered office at 1700 SE 15th Street, Unit 304, Fort Lauderdale, FL, 33316 USA ("Camplink"). By using the Products and Services, you're agreeing to be bound by these Terms and Conditions, Camplink’s Privacy Policy, and any links or references to other policies on our website incorporated herein. By using Camplink’s Products and Services for an organization, you agree to these Terms on behalf of that organization.

PRIOR TO USING THE PRODUCTS AND SERVICES, PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY USING THE PRODUCTS AND SERVICES YOU ARE BOUND BY THE TERMS SET HEREIN AND BECOME A PARTY TO THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS IMMEDIATELY DISCONTINUE USE OF THE PRODUCTS AND SERVICES. CAMPLINK RESERVES THE RIGHT TO REFUSE SERVICE TO ANYONE FOR ANY REASON AT ANY TIME.
THIS AGREEMENT MAY ONLY BE SUPERCEDED BY A SEPARATE SIGNED, WRITTEN AGREEMENT WITH CAMPLINK THAT EXPLICITLY REFERENCES AND SUPERCEDES THIS AGREEMENT (the “SUPERCEDING AGREEMENT”).

Product Description and Fair Use Policy

Camplink’s goal is to provide high quality internet access to its community of members across the United States of America. In order to provide the Products and Services Camplink practices industry standard fair use practices. Network availability is a limited resources, as such members who consume a disproportionately large amount of data may experience reduced network speeds in order to protect fair use to Camplink’s entire membership population.

Members can reduce their data usage by disabling device features that consume data in the background such as cloud syncing, automatic backups, automatic app updates, etc. Camplink also discourages the extended use of high-definition streaming or gaming in favor for the standard definition versions. Although rare, members who consume more than 10Gb per day or 300GB or in any given monthly pay period may experience a reduction in speeds as low as 1Mbps.

To access the Products and Services, an Annual Camplink Membership must be activated. The Annual Membership Fee is $129. Daily Plans are priced at $6 per day and Monthly Plans are priced at $120 per month. Daily and Monthly Plans can be combined to provide the Member internet access for the amount of time requested by the Member.

CAMPLINK MAKES A BEST EFFORT TO LIMIT THROTTLING AND PROACTIVELY REACH OUT TO ITS MEMBERS TO HELP ENSURE THAT DATA AND NETWORK ACCESS IS AVAILABLE WHEN NEEDED.

Purchase Eligibility

Although Products and Services can be purchased online without age verification, Camplink only allows purchases from adults who are at least 18 years of age. If You are under 18, you represent that you are at least the age of majority in your respective jurisdiction.

Membership Description

In order to receive access to the Products and Services, Members must pay the annual membership fee of $129 per year. Once paid, the membership will remain active until the same day the following year. Annual Memberships automatically renew unless Member requests a renewal cancellation no less than 21 days prior to renewal.

Members receive access to the following benefits:

Networking Equipment

All Equipment required to access the internet included a router and SIM card will be provided to Member by Camplink. Receipt of and usage of said equipment does not constitute ownership of it. Should the member choose to cancel a renewal or otherwise discontinue their Camplink Membership they must return all of their equipment to Camplink within 30 days of the cancellation or be subject to a $250 unreturned device fee. Members are responsible for shipping costs incurred due to returns. Members further agree NOT to do any of the following:

Make repairs, modifications, or any kind of alteration to any of the Equipment.

Remove, alter any certifications or markers affixed to the Equipment.

Affix any new markers to the Equipment

Share Equipment with a 3rd party with the sole exception of a friend, companion, family member, or other trusted, known individual.

Grant interest in the Equipment to any 3rd party.

Use the Equipment for any unlawful purpose

To infringe upon Camplink’s intellectual property

To use the Equipment for the purpose of transmitting worms, viruses, or similar

If the Equipment fails or otherwise stops working as expected, Camplink may provide up to (1) replacement in any 12-month period at no cost to the customer with the exception of shipping costs. Member agrees to take reasonable efforts to ensure the device remains in working condition.

Returned equipment is expected to be returned in a similar condition that the Member initially received it. If the condition is beyond normal wear and tear including excessive scratches, dirt, dents, glue, stains, smells, pet hair, jammed SIM cards or anything similar then Member may be subject to a fee of no more than $250.

Camplink may, at its sole discretion, elect to refurbish Equipment and recirculate it. Camplink has no obligation to disclose that a Member is using refurbished Equipment.

Internet Network Access

Members are able to use the Equipment to access the internet. Camplink provides network and data access across the United States.

Network coverage cannot be guaranteed in all locations. However, if Member is unable to access the internet from a location not covered by Camplink, they may receive a refund or prepaid internet service from the date of the request onward. Members may not receive refund credit for days they have actively used data. Each refund will be assessed individually based on the present circumstances.

Camplink is able to provide high speed access throughout the United States. However, data transmission speeds are dependent on a variety of factors. As such, specific speeds cannot be guaranteed.

Monthly internet plans automatically renew each month unless otherwise specified by the Member in writing.

Daily internet plans expire at the end of the pre-arranged term and do not automatically renew unless otherwise specified by Member in writing.

If Member goes 90 days or more without accessing Camplink’s network, a new SIM card may be required. Camplink will provide the SIM card to the customer. Member is responsible for the shipping costs for sending the new SIM card.

24/7 Support

Members can call and speak to Camplink support as needed at all hours of the day. Email support is provided during standard business hours. During periods of high call volume Members may have extended wait times in order to speak to a Camplink representative.

Cancellation Terms and Refunds

Camplink Membership

The Camplink Membership may be cancelled for full refund within 30 days of purchase with no questions asked. In order to cancel the Membership and receive the refund the Member must notify Camplink in writing that they have elected to cancel. Once Camplink has been notified of the Member’s intent to cancel, Member must return all equipment within 30 days of the cancellation request or be subject to a $250 unreturned item fee. After 30 days, the Camplink Membership cost is non-refundable. The following years renewal can be cancelled by Member at any time at least 21 days prior to renewal – Member will be obligated to return all equipment or be subject to fees outlined above.

Internet Network Access

In circumstances where a member is unable to access the network because of a Equipment failure or lack of network coverage in the location they are in then user may receive a refund for days they were unable to access the internet. In order to be eligible for a refund, the Equipment must not have been modified in any way outlined above by the Member. Camplink may also verify the Member's physical location to determine refund eligibility based on coverage.

Shipping Charges

If Camplink has collected a shipping charge and dispatched the equipment to Member then the shipping charge is non-refundable. However, if the Member cancels the order prior to the Equipment being dispatched then the cancellation fee is refundable. Member is responsible for all shipping charges.

Indemnification

By Agreeing to these Terms and Conditions, Member agrees to indemnify, defend and hold harmless Camplink, its officers, directors, independent contractors, affiliates, representatives, other customers, and employees against all claims, demands, losses, costs, expenses, in any way connected with a breach of these Terms and Conditions, any 3rd party that you engaged with via the Products and Services, or which arise from unauthorized or illegal use or distribution of the Products and Services.

911

Member acknowledges and agrees that the Products and Services provide only broadband Internet access and is neither required to provide, nor provides, 911 calling services. Camplink shall not be responsible or liable for any voice application or service, including without limitation such application’s or service’s provision of 911 calling, unless such application or service is provided by Camplink and Camplink agrees to such responsibility and liability in writing.

Limitation of Liability

Camplink, its affiliates, officers, directors, employees, contractors, agents, and representatives shall not be liable for any indirect, consequential, punitive, exemplary, special, or incidental damages, including loss of data, profits, goodwill, or business reputation, arising from this Agreement, regardless of the legal theory.

These limitations apply even if Camplink is advised of potential damages and remain in effect if any remedy fails its essential purpose.

Camplink's total liability to you, regardless of the cause, shall not exceed the total fees paid under these Terms and Conditions.

Assignability

Camplink reserves the right to alter, discontinue, terminate, and/or amend these Terms and Conditions at its sole discretion. Changes to this Agreement does not relieve Member of any obligations to pay. Member may not assign or transfer any rights or obligations hereunder to any other party. Camplink may assign or transfer this Agreement without any obligation to provide notice to Member.

Severability

In the event any provision of this Agreement is deemed unenforceable or is in conflict with laws of any jurisdiction, any other provisions hereunder will remain unaffected.

Promotional Messages

Members acknowledge and agree to receive promotional messages from Camplink. These promotional messages may include offers, promotions, or advertisements from Camplink as well as from third parties, including but not limited to Camplink. Members may opt out of receiving promotional messaging at any time by utilizing the unsubscribe link provided at the bottom of the emails they receive. Please note that opting out of promotional messaging does not affect other communications related to your membership or transactions with Camplink.

Force Majure

Any failure of Camplink to perform any obligation under this Agreement due to an “Act of God”, government action, terrorism, riot, labor strikes, industrial disputes, war, deficiency of any materials, or any other cause beyond Camplink’s control will not be deemed to be a breach of this Agreement.

Privacy Policy

Camplink is committed to protecting the privacy and security of our Members’ personal information. This Privacy Policy outlines how information is collected, used, and safeguarded.

Personal Information: When you sign up for our services or use our website, Camplink may collect personal information such as your name, email address, phone number, billing address, and payment details.

Usage Information: Camplink may also collect information about its services are used, including browsing history, IP address, device information, and location data.

How Information Is Used:

Providing Services: We use your personal information to provide you with the internet services you have requested and to manage your account.

Improving Services: We may use your information to analyze trends, monitor the performance of our services, and make improvements to enhance your experience.

Communications: We may use your contact information to communicate with you about important updates, service announcements, and promotional offers.

How Information Is Shared:

Third-Party Service Providers: Camplink may share your information with third-party service providers who assist delivering services, processing payments, or performing other functions on Camplink’s behalf.

Legal Compliance: Camplink may disclose your information when required by law or in response to legal process, such as a court order or subpoena.

Camplink takes appropriate measures to protect the security and integrity of its Members’ information. This includes using encryption, access controls, and other security measures to prevent unauthorized access, disclosure, or alteration of data.

Members have the right to access, correct, or delete your personal information. Members may also choose to opt out of receiving promotional communications from Camplink at any time.

Camplink may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Members will be notified of material changes by posting the updated policy on Camplink’s website or contacting Members directly.

By using Camplink’s internet services, members agree to the terms of this Privacy Policy.

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